Refund Policy
Since OnlineMyShop.com is offering online based subscription plan service , so we do not issue refunds once the service is activated which you are responsible for understanding upon purchasing any subscription plan at our site. Our subscription plan has demo. So try the demo first before purchasing and ask your queries using our support section. We may only make exceptions and offer a refund under the following terms:
1. Eligibility for Refund
Refund requests will be considered only under the following conditions:
- Major Bugs: If service is not like as we claimed or corrupted or contains major bugs or errors on a case by case basis in agreement of the parties concerned, you can request a refund.
- Payment Errors: In case of incorrect billing or duplicate charges, you can request a refund.
- Service Failure: If there is a technical issue that prevents access to the service, we will review your case for eligibility.
2. Non-Refundable Cases
The following cases are not eligible for a refund:
- If you have used the service for more than 7 days.
- Changes in pricing or plans after your purchase.
- Content uploaded or created through our platform.
- Subscription renewals, as these are treated as new purchases.
3. Refund Process
To request a refund, please follow these steps:
- Email Request: Send an email to [your email] with the subject line “Refund Request”.
- Details to Include: Include your account details, reason for the refund, and proof of payment (if applicable).
- Refund requests will be reviewed, and you will receive a response within 5-7 business days.
4. Refund Method
Refunds will be processed through the original payment method. Depending on your bank or payment provider, the refund may take 5-10 business days to reflect in your account. Domain registration price will be deducted from the refund amount.
5. Modifications to the Policy
We may update our Refund Policy at any time. We will notify users of significant changes via email or on our website. Refund requests made after policy changes will be governed by the updated policy.
6. Contact Us
For any queries regarding refunds, please contact us: support@onlinemyshop.com
